Last updated: [23/02/2026]
Website: https://stylolady.com/
Contact: support@stylolady.com

Contact Number : 350-989-9960

Business address .
 
  Via Gaetano Donizetti, 2 Verona Verona 37131 Italy
 

This Return & Refund Policy explains how returns and refunds work for orders placed on Stylolady.

1) Exchanges

Exchanges are not accepted.
If you need a different item/size, please place a new order (subject to availability). If eligible, you may return the original item under this policy.

2) Returns (Accepted for Defective & Non‑Defective Products)

We accept returns for both:

  • Defective / damaged items, and
  • Non-defective items (e.g., change of mind)

3) Return Window (7 Days)

You must request a return within 7 days of delivery (based on tracking/delivery confirmation). Requests after 7 days may not be accepted.

4) Return Conditions

To be eligible, returned items must be:

  • Unused, unworn, unwashed
  • In original condition
  • With original packaging (and tags, if applicable)
  • Returned with proof of purchase (order number/receipt)

If an item is returned used, worn, washed, or not in original condition, the return may be refused.

5) Defective/Damaged/Wrong Item (Report in 48 Hours)

If you receive an item that is defective, damaged, or incorrect, email us within 48 hours of delivery at support@stylolady.com with:

  • Order number
  • Clear photos (and an unboxing video, if available)
  • Short description of the issue

If approved, you will receive a refund (and the 20% fee will not apply).

6) How to Request a Return

To request a return, email support@stylolady.com with:

  • Order number
  • Customer name
  • Item(s) you want to return
  • Reason for return
  • Photos (if defective/damaged)

If your return is approved, we will send you the return instructions and return address. Please do not send items back without approval.

7) Return Shipping Costs

  • Defective / wrong item confirmed: we will provide an appropriate solution (which may include covering return shipping or another resolution).
  • Non-defective returns (change of mind, etc.): the customer is responsible for return shipping costs.

8) Restocking / Handling Fee (20%)

For non-defective returns, a 20% restocking/handling fee is deducted from the product price.

  • Fee: 20% of the product price
  • No restocking fee for defective/damaged/wrong items confirmed by our support team.

9) Refund Amount & Processing Time

After we receive and inspect the returned item, we will notify you of approval or rejection.

If approved, refunds will be:

  • Defective/wrong item: refund of the product price (and any applicable fees as required)
  • Non-defective return: refund of the product price minus 20% restocking/handling fee

Refunds are typically processed within 5–10 business days after approval (timing may vary by bank/payment provider).
Shipping fees (if any) are generally non-refundable, except where required by law or if the return is due to our confirmed error.

10) Non-Returnable Items

Returns are not accepted for:

  • Gift cards
  • Downloadable/digital products (if any)

11) Mandatory Consumer Rights (Italy/EU)

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws. Where the law provides different or additional rights, those legal rights will apply.